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Exchange and Refund Policy

All items are carefully checked before dispatch to ensure that your purchase is in excellent condition. If you are still not satisfied or an item delivered is found broken, then you can exchange or return it within 14 days of purchase, and you will receive a 100% FULL REFUND

However, for a product to be successfully refunded or exchanged :

  • The item must be unused.
  • It should be in its original packaging
  • The receipt should also be on display.

Our Refund and Exchange Procedure:

  • If a customer does not like the product, then they are requested to pay the return delivery charges (Rs. 300)
  • Contact Crystal Cherry via email at [email protected] or WhatsApp message at 03335676664
  • Deliver us the items back through any courier service at our address.
  • The refunded amount will be transferred back in 24 hours through Bank Transfer, EasyPaisa and JazzCash.
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